We will send you a text message to confirm the appointment.

You will also receive two emails: one with in-take forms that can be completed online using a phone, tablet, or computer, the other with your Telehealth session link that will enable you to securely connect with your psychologist via phone or video call.

Our availability varies, but we strive to accommodate our clients' schedules. Please contact us to find a suitable time for your appointment.

In your first session, we'll create a personalised treatment plan. It's a casual chat where you can discuss specific issues or general life topics. Your psychologist may ask about your early life to understand your current situation better. You don't have to talk about anything you're not comfortable with. Towards the end of the session, we'll discuss your goals and plan future sessions.

Our pricing varies depending on the type of service. Please contact us directly for detailed information on our fees.

Ensure you have a stable internet connection, a quiet and private space, and access to power if needed. Have any important documents ready. Some clients find it helpful to make notes or use a journal as prompts.

You can book an appointment by calling us or filling out the contact form on our website.

Yes, your information is kept confidential. We follow strict privacy policies. However, if there's a risk of harm to you or others, or if required by law, we may need to break confidentiality. We'll always aim to discuss this with you first.

We require at least 24 hours' notice for cancellations. Late cancellations or no-shows may incur a fee.

Each session, including your first, lasts about 50 minutes. If your psychologist is delayed due to an emergency, we appreciate your patience. You'll still receive the full 50 minutes, even if we start a bit late.

We do not offer emergency services. If you are in crisis, please contact emergency services or visit your nearest hospital.

A mental health care plan is a support plan for someone who is going through mental health issues. It provides access to Medicare rebates for psychological services.

Yes, you can use Medicare for our services if you have a valid mental health care plan from your GP.

Yes, we accept a variety of health funds. Please check with your provider to see if you are covered for psychological services.